Most frequent questions and answers
BAGO products are handcrafted of the finest materials by skilled artisans. Any inconsistencies in the weaving or other components are natural characteristics of the materials and should not be considered as defects. These small variations make each bag unique.
WIPE SPILLS IMMEDIATELY. BLOT CLEAN ONLY USING A WET CLOTH. TO PRESERVE THE APPEARANCE OF YOUR BAG, PLEASE KEEP IT OUT OF DIRECT SUNLIGHT AND STORE IT IN ITS DUST BAG WHEN NOT IN USE. DO NOT USE CHEMICAL CLEANERS.
Always gently wipe moisture from the bag with a soft cotton cloth to avoid watermarks on the attractive and protective lacquer finish.
NEVER use chemical cleansers,course cloths or harsh soaps.
keep it safe inside its protective dust bag when not in use.
Store your bag away from direct sunlight or heaters to protect its color. Moderate room temperature is best for longevity.
Be careful not to drop or hit the pieces on a hard surface as seashell is a fragile material and should be handled with care. always handle your bag with extra care!
We use natutal palm leaf, banana leaf, pineapple leaf , seagrass, seashells and mother of pearl.
For domestic orders; shipping is 1 – 3 days depending on your city.
For international orders SHIPPING CAN TAKE BETWEEN 3-8 WORKING DAYS ONCE YOU HAVE RECEIVED A SHIPPING NOTIFICATION, DEPENDING ON THE DESTINATION.
ESTIMATED SHIPPING TIMES
TURKEY – 1 – 3 DAYS
Istanbul – SAME DAY – fast courier ( with extra fee on your chekout )
EUROPE & USA – EXPRESS SHIPPING (3 – 5 working days)
REST OF WORLD – EXPRESS SHIPPING ( 5 – 8working days)
Yes you can pick up your purchase in BAGO store, please add this as a note at your order.
We welcome all our new customers with a one time discount of 10%. Please apply this discount code at checkout.
Items on sale cannot be purchased in conjunction with an additional discount
ONCE YOU HAVE RECEIVED A SHIPMENT NOTIFICATION YOU CAN TRACK YOUR ORDER
YES, PLEASE FILL IN THE ATTACHED FORM AND SEND IT TO US ALONG WITH YOUR ITEM.
Sustainability is an inbuiltmindset, culture and lifestyle, for us, it is the heart of the company. Reflecting all the beauties in natüre to fashion in its crude form, without harming the nature. and it is the most sensitive subject that we pay the most attention to while supplying these raw materials
At BAGO, we care deeply about the environment and supporting our global network of creators and manufacturers. Our bags are hand-made by a range of skilled artisans in the Philippines, Brazil, Morocco and Turkey. We regularly visit our factories to ensure sustainable and ethical practices are being upheld
All of our products have azo free certification. Our bags are made with 100% natural materials, such as pineapple leaves, palm tree leaves, banana tree leaves , sea grass, seashells and mother of pearl. Our products are completely handmade our machine usage and energy consumption are scarcely any. Only organic and nonchemical dyes are used in the coloring.
Our materials are sustainably grown, replenished and re-grown for future use.
Our gift boxes and swing tags are made from 100% recycled paper.
In purchasing BAGO product, you can feel confident that you’re supporting local resources and local talents.
Orders from outside Turkey may incur in duty charges according to local custom regulations.
Please note that shipping charges do not include custom taxes or duties: these costs are charged to the customer.
If you choose to refuse your shipment, you will be responsible for any duties, taxes and/or custom charges incurred.