- Returns will be accepted within 14 days of your item’s delivery date.
- Items eligible for return must be in unused condition and in their original packaging.
- Upon receipt and inspection of the returned item(s), we will process your refund for the full retail amount of your item, less shipping expenses. Refunds will be issued in the same form of payment as the original purchase. Please note that it may take up to 5 business days for the funds to be reflected in your account.
- If you receive a damaged, defective, or incorrect item, please notify us within 7 of receiving the product. We will arrange for a replacement or provide instructions for returning the item, including any applicable shipping costs.
- Our return policy applies to purchases made online. If you purchased a Bago item from a dispensary or local boutique please contact them directly.
- We do not currently offer an exchange service. If you would like to exchange an item, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our returns policy.
For any further inquiries or assistance regarding returns, please don’t hesitate to contact our dedicated customer service team. We are committed to ensuring your satisfaction and will be happy to assist you throughout the return process!